Terms & Conditions

We hope you enjoy your experience at Spire Pottery. Our aim is to provide an environment for you to experience pottery or continue your pottery journey in a pleasant studio space. We hope to be able to accommodate students on a more personal and friendly basis, but in certain areas we have need to adopt strict guidelines in order for the studio to be a safe and comfortable environment for everyone to use.

Please ensure you have read, understood and accepted these Terms & Conditions before you book a course or take up any of the sessions offered.

Contract of Sale

Completion of our booking process and making a deposit or full payment constitutes your understanding and acceptance of our terms and conditions and thus forms your contract with Spire Pottery.

Payment

Beginners and wheel courses must be confirmed with a none refundable deposit of £50. The remainder of your course fee must be paid in full before your first session starts.

Monthly Club Memberships must be confirmed with an initial none refundable deposit of £50. The reminder of your monthly membership must be paid in full before your first session of the selected month. Each subsequent month membership must be paid before said month starts.

Have-a-go and Experience session payments must be made in full at the time of confirming a booking. No refunds will be made if cancelled within 7 days of the start of your booking.

We accept payment by BACS , PayPal or cash [Cheque may carry a surcharge]. For BACS payments the account information will be provided on confirmation of your place.

Gift Vouchers

Gift vouchers have no monetary value. Vouchers must be purchased in advance and registered to the named person the gift certificate. The voucher must be used with in 6 months of purchase. The vouchers are none transferable and none refundable. They can only be redeemed against an advertised or scheduled course within there usable window.

Studio Closure

If the studio is forced to close due to factors outside of our control such as severe weather conditions, force majeure, or an infectious disease we’re afraid we are not able to offer any refunds but will endeavour to reschedule your bookings at a later date.

Health and Safety

Users of the studio do so at their own risk with awareness of the inherent hazards of a pottery studio environment. E.g. The presence of Oxides.

Spire Pottery takes a serious approach towards health and safety for the sake of all staff, students and members. Students and members use the studio at their own risk, with awareness of the inherent hazards of a Studio environment, which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, and the risks associate with breathing dust.

Most ceramic materials (clay and glazes) are made from finely ground minerals and if not handled correctly can pose a general respiratory risk. Hence, students are asked to refrain from using spray or “bubble” methods for all application of slips, oxides and glazes.

Clays other than those provided by The Clay Studio shall not be used in the studio to avoid contamination of surfaces and equipment.

Students and members must comply with all health and safety instructions given by staff at all times.

Students and members are required to keep all surfaces clean of clay and glaze and to clean all areas including the floor around their work area thoroughly before completing their sessions. This also minimizes the risks caused by breathing in any dusts.

In the interests of safety and hygiene, any crockery, glass or food are permitted in the Studio working areas. Only guide dogs are allowed in the pottery, no other pets are permitted in the Studio.

Smoking is forbidden in the Studio.

Technical issues and breakages

Spire Pottery will try to ensure that experienced and trained staff are the only people who will handle and fire your ceramic work. However, by the nature of ceramics, especially within a teaching studio, there is always a risk of technical failure and breakages for which we cannot be held responsible.

Collection of Works

We recommend you collect your finished work as soon as possible after your course or membership ends, to help keep our storage area clear therefore avoiding damage. If finished ceramic work is not collected within 3 months glaze firing, we will sadly have to dispose of it.

Studio Clean-up

All working areas and tools must be cleaned after use. The last 15 minutes of all studio sessions is dedicated to gathering tools and cleaning work tables, floors, tools, and other equipment for each individual student’s work area. This is a communal studio and its cleanliness depends on everyone doing their part.

A good rule of thumb: When you are done it should be cleaner then when you started. No Exceptions please. If you don’t have time to clean up, then you don’t have time to do it!

Environment and Recycling

We try to run as a zero waste studio. All materials are reused or recycled wherever possible. Clay, glaze and sedimentary materials should never to be poured down sinks in the studio. Specific cleaning facilities will be provided to avoid this.

Please ensure that the correct bins are used when disposing of any materials.

Conduct and Exclusion

Disruptive or abusive behaviour will not be tolerated. Users of the studio and facilities must be respectful and courteous at all times. Inappropriate behaviour will not be tolerated and we reserve the right to exclude any offending parties from the studio at any time if behaviour in our opinion is deemed dangerous, inappropriate or causes (or has the potential to cause) offence, harm or injury to any other customer or employee, with no refunds.

Data Protection

Any personal information you give to us will be processed in accordance with current GDPR regulations. We will use the information to process your booking, to provide the sessions, membership or course and to inform you about changes or information that affects availability, unless you tell us that you do not want to receive this information. Any personal data you provide will be held on encrypted storage.

Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.

Images for promotional purposes:

Spire Pottery has the right to take and use images of you as an attendee, of any course, membership or event, for the purposes of promotion via web site, Instagram or Facebook for the benefit solely of the said business. Please inform us if you do not wish to use any images of you.

Please ensure you have read and understood these Terms and Conditions before the start of your course or membership. By booking you are deemed to have read, understood and accepted them.